Shipping policy
Last updated: 24/07/2026
This policy governs how orders placed on panificioperronematera.sbs are prepared, shipped, and delivered.
Shipping areas
We ship to Italy and to the following countries: Germany, Belgium, Austria, Spain, and France.
Shipments are made exclusively to destinations within the European Union and, for the destinations currently served, customs duties are not normally charged to the customer.
The website automatically detects, through the user's geographic location, the market the visitor is browsing from, and displays the prices set for that country. The final country, price, and shipping conditions are, in any case, determined by the delivery address actually entered at checkout.
Order preparation
Panificio Perrone dal 1890's products are fresh, artisanal food products. Some products are normally available at the bakery, while others may require specific preparation times depending on production, availability, and the composition of the order.
Orders are carefully prepared and shipped once all purchased products are available. If an order contains products with different preparation times, shipment will take place once the entire order is complete.
When the ordered products are available, the order is generally prepared and handed over to the courier within 24/48 hours of production or baking, in line with the scheduled shipping days.
In some cases, especially when the order includes fresh, artisanal, or not immediately available products, shipment may take place within a maximum of 7 working days from the order date.
In the case of longer preparation times, Panificio Perrone dal 1890 may contact the customer using the contact details provided when placing the order.
Courier
Both domestic and international shipments are handled by GLS.
When the order is shipped, the customer receives the tracking information available, if provided by the delivery service.
Shipping days — Italy
Shipments are made on Mondays and Tuesdays, excluding public holidays. This is done to protect product quality and reduce the risk of parcels sitting idle over the weekend, on public holidays, or during periods when the courier does not operate as usual.
Orders ready after Tuesday may be shipped starting from the first available shipping day of the following week.
If one of the shipping days falls on a public holiday, the order may be handed over to the courier on the next available day, in line with the scheduled shipping days.
Shipping days — Germany, Belgium, Austria, Spain, and France
Orders are handed over to GLS exclusively on Mondays, except in the case of public holidays or exceptional circumstances. This is done to protect the quality of fresh products and to limit the risk of them sitting idle in logistics centres over the weekend.
Orders not complete and ready by Monday are shipped on the next available Monday. If Monday falls on a public holiday, or on a day when the courier does not collect parcels, shipment is postponed to the next day compatible with the international shipping schedule.
Delivery times run from the moment the parcel is taken in charge by GLS, not from the date the customer places the order. The customer may be contacted in the event of unusual preparation times or unavailability.
Indicative delivery times abroad
The following times are indicative, run from the moment the parcel is handed over to GLS, and do not constitute a guaranteed deadline:
| Destination | Indicative time |
|---|---|
| Germany | approx. 2–4 working days |
| Belgium | approx. 2–4 working days |
| Austria | approx. 2–4 working days |
| Mainland France | approx. 2–4 working days |
| Mainland Spain | approx. 2–5 working days |
These times may increase for outlying areas, remote locations, public holidays, weather conditions, strikes, seasonal peaks, incorrect addresses, absence of the recipient, or other events beyond Panificio Perrone's control. Customers are required to be available for delivery and to collect fresh products promptly.
Shipping costs and minimum order — Italy
Shipping is free for orders over €59.90. This threshold does not apply to shipments abroad.
Shipping costs and minimum order — Germany, Belgium, Austria, Spain, and France
A minimum order of €49.90 applies (product subtotal, excluding shipping). Below this threshold, checkout will not allow the purchase to be completed. There is no free shipping threshold for these countries.
Shipping rates depend on the total weight of the products ordered:
Germany
| Product weight | Shipping |
|---|---|
| 0–5 kg | €16.90 |
| 5.001–11 kg | €19.90 |
| 11.001–18 kg | €40.90 |
| 18.001–25 kg | €42.50 |
| 25.001–35 kg | €63.90 |
Belgium
| Product weight | Shipping |
|---|---|
| 0–5 kg | €16.90 |
| 5.001–11 kg | €19.90 |
| 11.001–18 kg | €40.90 |
| 18.001–25 kg | €42.50 |
| 25.001–35 kg | €63.90 |
Austria
| Product weight | Shipping |
|---|---|
| 0–5 kg | €15.90 |
| 5.001–11 kg | €18.90 |
| 11.001–18 kg | €39.50 |
| 18.001–25 kg | €40.90 |
| 25.001–35 kg | €62.50 |
Spain (mainland)
| Product weight | Shipping |
|---|---|
| 0–5 kg | €21.90 |
| 5.001–11 kg | €27.50 |
| 11.001–18 kg | €57.50 |
| 18.001–25 kg | €60.50 |
| 25.001–35 kg | €91.90 |
France — discounted postal codes (74550; 75000–75999; 77000–78999; 91000–96999)
| Product weight | Shipping |
|---|---|
| 0–5 kg | €16.90 |
| 5.001–11 kg | €19.00 |
| 11.001–18 kg | €41.00 |
| 18.001–25 kg | €42.50 |
| 25.001–35 kg | €64.50 |
France — other postal codes served
| Product weight | Shipping |
|---|---|
| 0–5 kg | €23.90 |
| 5.001–11 kg | €27.90 |
| 11.001–18 kg | €57.90 |
| 18.001–25 kg | €59.90 |
| 25.001–35 kg | €90.50 |
Corsica (postal codes starting with 20) is not currently served: checkout will not show any available shipping method for these destinations.
Orders with a total product weight over 35 kg are not handled automatically by the website. In these cases, please contact us before proceeding with your purchase.
Failed delivery
In the event of a failed delivery, the customer must follow the instructions provided by the courier. For fresh or perishable products, it is important to collect the parcel as soon as possible. Any issues caused by failure to collect, an incorrect address, or repeated absence of the recipient will be assessed on a case-by-case basis.
Issues with shipping
If the parcel arrives damaged, opened, wet, or tampered with, please document the issue immediately with photographs and contact us at panificioperronematera@gmail.com.
If the issue is attributable to the bakery or to delivery, Panificio Perrone dal 1890 will assess an appropriate solution and, if necessary, will cover the cost of a new shipment.
For terms relating to the right of withdrawal, returns, and refunds applicable to fresh, perishable, or non-conforming products, please refer to the Refund Policy.
